Frequently Asked Questions (FAQ)

1. Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track orders, save addresses, and access order history more easily.

2. What payment methods do you accept?

We accept all major credit cards, PayPal, and select local payment methods depending on your region. All transactions are secured with industry-standard encryption.

3. Can I update my shipping address after placing an order?

If your order has not been processed or shipped yet, you can contact us at [email protected] to update the shipping details. Once it is dispatched, address changes may not be possible.

4. Will I receive a confirmation email after placing my order?

Yes, you will receive a confirmation email with your order details shortly after completing your purchase.

5. Do you offer gift packaging or gift messages?

At this time, we do not offer gift wrapping, but you can include a gift message during checkout and we’ll make sure to exclude pricing from the packing slip.

6. How are shipping fees calculated?

Shipping fees are calculated based on your location and the weight of your order. The exact amount will be shown at checkout before payment is completed.

7. What happens if my package is delayed?

Delays can occasionally happen due to customs or courier issues. If your package hasn’t arrived within the estimated time, please reach out to us and we’ll investigate it for you.

8. Do you restock sold-out items?

Yes, we frequently restock popular items. You can sign up for restock notifications on the product page or contact us directly to inquire about availability.

9. Are there any promo codes or discounts available?

We run seasonal promotions and exclusive offers for our newsletter subscribers. Be sure to sign up and follow us on social media for the latest updates.

10. Can I leave a review for a product I purchased?

Yes! We value customer feedback and encourage you to share your experience on the product page. Your input helps others make informed decisions.

Still have questions? Reach out to our team at [email protected]. We’re here to support you!